Mouse

jwhsfo

Whenever BitDefender updates, it seems to "take over" my mouse, which jerks around and "flies" all over the screen. Once the update process is finished, my mouse goes back to behaving normally.

Has this happened to others? Do you have any suggestions as to how this problem could be minimized or removed?

Thanks.

Jim

kninejim

I've noticed on my computer that when BD updates it sometimes uses a LOT of CPU and memory resources during the update which can cause the mouse pointer to do some funny things and other programs to load/run slow, so that may be the problem. I've learned to live with it and just wait until BD is through updating before continuing on.

vladx

It depends more on how much memory you have, i.e on a system with 128mb RAM it freezes completely but i have never seen anything strange happeninh with the mouse pointer.

AndreiASM

Never had this kind of problem, no matter how much CPU time BD was consuming (during a scan or an update). How much RAM do you have installed, jwhsfo?

kninejim

Hey AndreiASM

I've actually never had a mouse problem while BD was updating, just sometimes some programs slowing down, but I have seen the mouse pointer jump around kind of funny while being moved when there was a lot of memory being used by several programs. Just thought the memory tie-up might be the problem.

AndreiASM

When it is a large memory usage, the OS has to write the data and code of applications from memory to disk, in the "swap" file, or pagefile.sys. Everyone knows that disk acces is far slower than memory acces, this makes the computer run so slow when memory is full, togeteher with the CPU usage. This has funny effects, sometimes mouse cursor jumps all over the screen. This could be the cause of the jumps.

vladx

Well on my pc with AMD 64 3800+ X2 and 1920mb RAM it i don't feel any slowdown during updates. " />

Niels

Hi jwhsfo

This problem isn't BitDefender related.

I only have a few explanations for your problem. Do you have a classic mouse? If so it could be that some dirt went into your mouse. Dismantle your mouse and remove the dirt. If it's a wireless mouse see if the battery level isn't low. Are you using a mouse pad? If not that could be the problem. Try also a paper to see if your mouse reacts normally. Check also the batteries.

Regards

Niels

jwhsfo

Well on my pc with AMD 64 3800+ X2 and 1920mb RAM it i don't feel any slowdown during updates. " />

Thanks for the replies. I have one GB Ram and a cordless mouse. I've changed the USB port the controller (for the mouse and keyboard) are using, I've changed the batteries in the mouse and I've changed my mouse pad to a new one I had.

So far, no change. Just a very jumpy mouse that's hard to control and use.

Each morning there seem to be a couple of updates (or more like this morning) so I do a bit of waiting. May be a blessing in disguise although it is annoying when I'm in the middle of a time intensive project.

Thanks again for the help.

Jim

vladx

I think this depends on how many processes are running atm of update, how many RAM is using the running applications(i.e FF can sometimes use more than 100mb RAM lonely) and maybe also what OS(from XP that can use from 64-256 mb to Vista that uses from 256-768 mb).Also as most cordless mouses are slower than cabled mouses, this can also be one of the factorsyou could try if you have a cabled one to install it and see if there's a difference).So during update it may be a good idea to open Task Manager and see the CPU and Memory usages, but in the end i have to say that the update process must pe improved because althought it doesn't slow down my computer, the CPU usage slightly increases.

Niels

Hi jwhsfo

Normally when there are too many processes your pc will just freeze. Try to reinstall the drivers of your mouse. If you didn't have an installation cd-rom. Try these drivers : http://www.microsoft.com/hardware/mouseand...d/Download.mspx

A mouse can also do strange things when there isn't a flat surface under need.

Take also look here : http://support.microsoft.com/kb/894517

Regards

Niels

AndreiASM

Try to see if another mouse reacts the same way. If it doesn't, it could be because of your mouse. If it does, it could be a hardware or a driver problem. I don't find any reason why the mouse cursor should jump when BitDefender is updating, or if there is high resource usage.

Niels

Are there any other usb devices attachted? Because sometimes another usb device can conflict with your mouse. I suggest that you unplug not necessary usb devices. To see if it solves the problem.

Regards

Niels

AndreiASM

One way you can minimize the mouse cursor jumps is using manual updates. You can disable automatic updates, and do one or two manual updates a day. However, there should be a sollution. Did you try installing other drivers? It could also be a hardware problem... When did this problem appear?

jwhsfo

One way you can minimize the mouse cursor jumps is using manual updates. You can disable automatic updates, and do one or two manual updates a day. However, there should be a sollution. Did you try installing other drivers? It could also be a hardware problem... When did this problem appear?

The problem began the day after I installed BitDefender.

This morning, before I started any work on my computer, I did two manual updates--one following the other.

However, within 10 minutes after the last manual update, an automatic update appeared and slowed down everything I was doing--again. The mouse jumped all over and I had to stop. I thought I'd taken care of the problem by doing the manual updates before getting started but I guess I should have taken my shower before getting started but after turning on the computer.

I'm not sure where I would find other drivers. Do you mean checking to see if their are updates for my drivers for other things like my Canon printer or my Linksys router or do you mean other drivers for BitDefender?

Thanks for your help.

Jim

AndreiASM

You should also disable automatic updates, to ensure that you won't have any more problems.

Niels

Hi jwhsfo

I think he meant if you installed new drivers or new hardware. Did you tried my other suggestions? Because you didn't say that you tried it.

To see if there isn't a device conflict do this go to start,run,at the run dialog box type devmgmt.msc press on the +-icon before each device. Normally you may not see any questionmarks or a triangle. The last thing means a conflict.

Regards

Niels

kninejim

The first thing I would do is find another mouse lying around and hook that up and see if you have the same problems. If another mouse works, then there may be something wrong with the mouse you are using now.

If there was an installation disc that came with your cordless keyboard/mouse, then you might also try reinstalling the mouse drivers from that disc.

Do you have several programs running at the same time when BD updates and your mouse problem appears?? It looks like you have plenty of RAM, but if you have several other programs running when BD updates then that may be the straw that broke the memory camel's back. I'm not sure about this, but a USB mouse might be more susceptible to memory usage problems than a wired mouse. If you don't have anything else running when BD updates, and you still have a mouse problem, then it's probably not a lack of memory problem.

Also, have you tried uninstalling BitDefender and then reinstalling it again, then doing manual updates to get you back up to speed? This might help if there was some kind of glitch that happened when you originally installed BitDefender.

jwhsfo

The first thing I would do is find another mouse lying around and hook that up and see if you have the same problems. If another mouse works, then there may be something wrong with the mouse you are using now.

If there was an installation disc that came with your cordless keyboard/mouse, then you might also try reinstalling the mouse drivers from that disc.

Do you have several programs running at the same time when BD updates and your mouse problem appears?? It looks like you have plenty of RAM, but if you have several other programs running when BD updates then that may be the straw that broke the memory camel's back. I'm not sure about this, but a USB mouse might be more susceptible to memory usage problems than a wired mouse. If you don't have anything else running when BD updates, and you still have a mouse problem, then it's probably not a lack of memory problem.

Also, have you tried uninstalling BitDefender and then reinstalling it again, then doing manual updates to get you back up to speed? This might help if there was some kind of glitch that happened when you originally installed BitDefender.

This afternoon I talked at length with the support people for my computer because other problems have come up. Their only solution was for me to spend the weekend backing up onto an external hard drive I have everything I need and for them to help me do a total re-install of my operating system (for a fee, of course) early next week. Fortunately, I have a notebook (does not have BitDefender yet) computer to help me through all the time I'll need to spend in re-installing essential programs in order to operate my system.

The mouse problem came on after installing BitDefender but, in fact, may have only coincidentally occurred at that time as there are so many other problems that have been occurring recently.

I will keep all the suggestions made above as I appreciate them greatly. If after a total reinstall of the OS, I still have problems I will check and recheck to make sure that I implement the suggestions. It may be, however, that my mouse problems and all the other problems I've been having will end. I hope so.

Thanks again. All of you are gems for you have made suggestions that are excellent and ones I would not have thought of doing.

Jim

AndreiASM

If it isn't a hardware problem, a OS reinstall will fix the bug. This could due to some software incompatibilities. Good luck!

Andrei

Niels

A complete reinstallation is a little bit drastic. You can try to repair windows by putting in the installation disc of windows. After that go to start,run,at the run dialog box type cmd press enter. Finally type

sfc /scannow and press on enter. Now system file checker will look after corrupt or missing windows files and replace them. See if after that your problems are gone. You can try this also reboot your pc and press several times on the f8 button before the windows loading screen and select load lastworking configuration confirm by pressing on enter. Or there must be a conflict with the drivers of your mouse . Try to download the drivers from the link I gave in my previous post.

Regards

Niels

AndreiASM

A complete reinstallation is a little bit drastic. You can try to repair windows by putting in the installation disc of windows. After that go to start,run,at the run dialog box type cmd press enter. Finally type sfc /scannow and press on enter. Now system file checker will look after corrupt or missing windows files and replace them. See if after that your problems are gone. You can try this also reboot your pc and press several times on the f8 button before the windows loading screen and select load lastworking configuration confirm by pressing on enter. Or there must be a conflict with the drivers of your mouse . Try to download the drivers from the link I gave in my previous post.

Regards

Niels

I have done the same many times, but only 1 or 2 times it actually worked. As far as I know, when repairing an instalation, all Windows does is to copy all the files again. Everything else (software, programs etc) remain the same. It could be succsesfull, and I say that it is worth trying this before a clean instalation.

Niels

Till now I didn't need to perform a repair installation. Because I wasn't sure if all his documents,software,... will still there after an repair installation. But you must be carefull when you use a recovery solution of your pc manufacturer because then all your files and software will be erased. I also agree with you that load lastworking configuration doesn't always work. That is also the case with the system restore points.

AndreiASM

Rather than using a repair, I'd use a clean instalation. That way I'm sure that Ill get ride of any software problem!

vladx

Well repairing Windows removes only the files found in My Documents but also many application lose their registry entries, so i agree a full format and a clean installation is better.

Niels

Rather than using a repair, I'd use a clean instalation. That way I'm sure that Ill get ride of any software problem!

A complete format I only recommend when some virus delete almost every necessary windows file. I don't find a clean install necessary just for a mouse issue. After that you have to install all your drivers again except if you made an image or have a backup. That is my opinion. I always make a logbook on what I installed when and look also in eventviewer.

Regards

Niels

khufu

A clean install takes 3-4 hours (in my case, install all programs that i need).

I also agree with a clean install of OS.

Niels

A clean install takes 3-4 hours (in my case, install all programs that i need).

I also agree with a clean install of OS.

A clean install is a last chance solution. That solution shouldn't be the first thing you suggest. I totally agree that if you perform a clean install that everything is working again. But if you are going to do that after each problem.

You don't have to agree with me. But maybe I am different but I always look and try to find the problems or conflicts with the help of default diagnostic and other windows tools. In most of the cases I get rid of the problem.

Regards

Niels

AndreiASM

A clean install is a last chance solution. That solution shouldn't be the first thing you suggest. I totally agree that if you perform a clean install that everything is working again. But if you are going to do that after each problem.

You don't have to agree with me. But maybe I am different but I always look and try to find the problems or conflicts with the help of default diagnostic and other windows tools. In most of the cases I get rid of the problem.

Regards

Niels

That's true, there aren't to many users who can make a clean install of the OS. Paying someone else to do every month a clean install isn't a good ideea, especially because most of the times, there are better solutions.

khufu

I agree with you Niels when you say that clean install is the last solution. When i have problems with my pc i do not rush to do a clean install, but in some situations a clean install is the best solution.

Not all users have the skill to use debugging software and other staff, that could do more damage to the system if they are used wrong, and for them a clean install is the easy way.

I would say a backup image of OS is more easy then the clean install.

Regards

khufu

Niels

Hi AndreiASM

I find that some people of the support immeditialy after some minutes recommend to perform a clean install.

Even for the easiest problems. That's why I am little bit sceptic when someone offers that option first instead of offering other solutions

Regards

Niels

I agree with you Niels when you say that clean install is the last solution. When i have problems with my pc i do not rush to do a clean install, but in some situations a clean install is the best solution.

Not all users have the skill to use debugging software and other staff, that could do more damage to the system if they are used wrong, and for them a clean install is the easy way.

I would say a backup image of OS is more easy then the clean install.

Regards

khufu

Hi khufu

You are right not everybody knows how to use some tools or commands. Then indeed a clean install or a backup image will help them. Or recovery disc when they don't received the original windows cd-rom.

Regards

Niels