[escalated] Error Opening File

wietse
wietse
in Safebox

When trying to open a file on samsung note III there is a message "There was an error while transferring ..."

Comments

  • Georgia
    Georgia ✭✭✭

    Hello,


    Are you trying to download a Safebox file on your Android smartphone or are you trying to open a file from it while it's connected to the PC?

  • wietse
    wietse
    Hello,


    Are you trying to download a Safebox file on your Android smartphone or are you trying to open a file from it while it's connected to the PC?


    Trying download on my Samsung gives a sceeen opening 0 - 100% and after some time the message

  • cohbraz
    cohbraz ✭
    When trying to open a file on samsung note III there is a message "There was an error while transferring ..."


    Hi!


    The Safebox Android application is broken and not communicating properly with the Safebox servers. This has been an issue for at least several months.

  • Georgia
    Georgia ✭✭✭

    Hello,


    The issue that you have reported has been acknowledged by our development team and is currently being worked on for a fix.


    We will keep you updated on this thread.

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