Installer Clashes With Asus Ai Suite 3 (again!)
Hi,
In the process of upgrading from Total Security 2014 to Total Security 2015 I downloaded and used the bitdefender_tsecurity.exe file as referenced in my order email. The bitdefender_tsecurity.exe recognised that I had Total Security 2014 installed and prompted for that to be uninstalled then a restart performed. So far so good. However on restarting the bitdefender installation just launched the Asus AI Suite 3 uninstaller !! I tried rebooting etc but this occurred every time. The only way I could get Bitdefender to install correctly was to uninstall Asus AI Suite 3 and then restart.
Why is this clash with Asus AI Suite still a problem? It was the same in earlier releases (see here http://forum.bitdefender.com/index.php?showtopic=45916 ). I'd expect that after having problems in the previous release that the latest version of bitdefender would be tested for the same problem?!
As a side question.... why are customers forced to have to uninstall the previous release? It would be far better if we could just upgrade over the top of the previous release? At the very least there should be the option of keeping the current configuration e.g. file exclusions etc so that all that work is not needed again after installing the new version.
Anyway, I hope this is of benefit to anyone else who may encounter this or similar issues.
Comments
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Hi. This is actually a known issue and refer to the article below.
http://www.bitdefender.com/support/bitdefe...tware-1209.html0 -
Hello delta7 and welcome.
Please refer to the article indicated above by darge for better understanding this matter.
Thank you.0
