Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Install Fail In Windows 7 Sp1

Hello everyone,


My computer is windows 7 sp1, but when I want to install Bitdefender, the installer told me to my computer with the wrong service pack, then appears a link button, but the link is windows vista after I press it, why ??


Bitdefender mistake windows 7 to windows vista ?? how to solve??


Thank you

Comments

  • What build number is your windows service pack 1 installation? If it is not the official release to manufacture version then it may be incorrectly identified by the Bitdefender installer. Windows 7 is built on the same NT6 architecture as Vista (albeit the GUI and code is tweaked and updated) which is why you get that message if it can't identify what your system is running properly.