Cannot Run "install & Setup"

sorendkholm

I just bought Total Security 2015. And to help installing it I bought Bitdefender Install & Setup.

I cannot run Install & Setup. I am asked for a Partner ID and I dont seem to have such Partner ID.

What can I do?

Rohugh

Hello sholm,

I have not used that set up but you do need to contact Bitdefender Support to schedule a remote assistance session.

Please contact them on Email: http://www.bitdefender.com/support/contact-us.html

Ro.

sorendkholm

you do need to contact Bitdefender Support to schedule a remote assistance session.

Ro.

I have contacted them. But I get no answer. Really fustrating. I bought it and paid for it - and it does not work.

I just hope someone here has an answer - when Bitdefender Support don't have.

Rohugh

I can understand your frustration, when did you contact them? I believe that Tech Support may be a 9 to 5 Monday to Friday service but you should have had at least an automated reply from your initial contact.

I suggest you hanging on until Monday if this is a recent request and if there is still no response post back here.

Georgia

Hello,

My colleagues from Tech Assist team will contact you in the next 24 hours via email ticket ID: 2014082021050001

Have a nice evening!