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Cannot Run "install & Setup"

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sorendkholm
sorendkholm
in Install & register

I just bought Total Security 2015. And to help installing it I bought Bitdefender Install & Setup.


I cannot run Install & Setup. I am asked for a Partner ID and I dont seem to have such Partner ID.


What can I do?

Comments

  • Rohugh
    Rohugh ✭✭
    Options

    Hello sholm,


    I have not used that set up but you do need to contact Bitdefender Support to schedule a remote assistance session.


    Please contact them on Email: http://www.bitdefender.com/support/contact-us.html


    Ro.

  • sorendkholm
    sorendkholm
    Options
    you do need to contact Bitdefender Support to schedule a remote assistance session.


    Ro.


    I have contacted them. But I get no answer. Really fustrating. I bought it and paid for it - and it does not work.


    I just hope someone here has an answer - when Bitdefender Support don't have.

  • Rohugh
    Rohugh ✭✭
    Options

    I can understand your frustration, when did you contact them? I believe that Tech Support may be a 9 to 5 Monday to Friday service but you should have had at least an automated reply from your initial contact.


    I suggest you hanging on until Monday if this is a recent request and if there is still no response post back here.

  • Georgia
    Georgia ✭✭✭
    Options

    Hello,


    My colleagues from Tech Assist team will contact you in the next 24 hours via email ticket ID: 2014082021050001


    Have a nice evening!

This discussion has been closed.

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