Problem With Registration Bitdefender 2015

envie89

Hello,

I bought a bitdefender internet security 2015 yesterday, i registered my licence yesterday, and i checked today that at my bitdefender internet profile that there is another option of registering so i typed my license again and registration failed. I don t understand it, please tell me what i did wrong, do i have to double register my license? i bought it so why double register and why register failed at my profile but it is good at my at computer? It says i registered my bitdefender yesterday. Sorry for my english.

Lionet

Hello,

I bought a bitdefender internet security 2015 yesterday, i registered my licence yesterday, and i checked today that at my bitdefender internet profile that there is another option of registering so i typed my license again and registration failed. I don t understand it, please tell me what i did wrong, do i have to double register my license? i bought it so why double register and why register failed at my profile but it is good at my at computer? It says i registered my bitdefender yesterday. Sorry for my english.

Hi Envie,

Probably a bug... or a time lag?

You need not enter your license key again.

In mybitdefender, you have two options to check:

the welcome page, with the computer that indicates which is your license, how long you will have the subscription, if you want to update... to register. I guess you entered again the number there.

Another option: Top of the page, just under your email in the the list "profile / products / Leave" click on products, you can see the license key and the license's number of days to come.

Do you see them?

If nothing appears, it's clearly a bug. I guess a BD admin will answer you soon to update

Regards,

L.

Rohugh

This is normal. Once the license is registered to your account any further attempts will return the "already registered" reply.

Ro.

envie89

thank you for your answers. i understand it right now. I have a registered product so i didn t know why i have a such option on my internet profile, it should be translated better. Instead of register product it should be "buy a product", i have a registered product so it was confusing.

damianr

+1 on this. I hope that there will be changes set. It's a simple issue but could cause a lot of confusion on users.