Facing Issues While Installing Anti Virus Plus

I got a Bitdefender antivirus plus today and tried installing it. The installation shows a screen with the scanning, downloading and installing progress bars.

The progress bar for scanning is at 1% for pass 1-2 hours. I am not sure how to proceed. Kindly help. Thank you.

PS: Pl find the current state's screen shot attached.

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daman1

Stop the installation and re start it I had the same thing happen.

Lionet

I got a Bitdefender antivirus plus today and tried installing it. The installation shows a screen with the scanning, downloading and installing progress bars.

The progress bar for scanning is at 1% for pass 1-2 hours. I am not sure how to proceed. Kindly help. Thank you.

PS: Pl find the current state's screen shot attached.

HI Preet,

Welcome on the forum!

You'd better give information on your system... it could help.

Where did you buy it? Do you have a Bitdefender account? (BD administrators could help you for that too)

You could try to get help from bitdefender below:

Support

Please, let me repeat the requirements:

1 firewall (and only one)

1 antivirus (and only one)

1 antimalware (passive at most, such as the free version of Malwarebytes) but it is not necessary.

Check if you have any extra antimalware software that could create problems with the installation of the AntiVirus PLus. It is necessary to deinstall them.

Regards,

Lionet

Stop the installation and re start it I had the same thing happen.

Hi daman1,

Does it work now? Can you download it?

I notive you have Malwarebytes Premium (real time protection).

Doesn't it enter in conflict with your firewall?

Regards,

daman1

Hi daman1,

Does it work now? Can you download it?

I notive you have Malwarebytes Premium (real time protection).

Doesn't it enter in conflict with your firewall?

Regards,

L.

Hi, yes all is well now and there is no conflict with anything, everything is running smoothly I'm using windows FW as BD AVP has no fire wall.