It would be really helpful if when a page is blocked on my kid's webpage, it would tell him or me why the page is being blocked. A window saying "this is blocked" is not really helpful. I would like for my child to see why it is being blocked (******, shopping, games, etc.) so that they know why I am blocking it. It is also useful if he goes to a website that might otherwise be safe, but maybe has a place to buy things, so it is blocked due to shopping... Then, I can know whether I can unblock it safely.
One of the main reasons this is so frustrating brings me to the other idea... It is really annoying to find blocked sites if you don't see them immediately. There really needs to be a way to sort, filter, search, etc. for blocked sites. If I want to see a list of all the blocked sites, I should be able to click the column header and see them.. or show ONLY blocked sites, or ONLY blocked sites that contain social networking blocks, etc... Some sites are labeled strangely, so this would go a long way for helping parents help their kids online.
Another thing is that why is google hangouts not being captured on the IM section? Neither the desktop app, nor the phone app captures these IMs. It would be nice if there was a way for these programs to be captured.
Same goes for Images on MMS messages. I see the texts, but the images just show up as a blank or "." on the message.
This parental control suite was touted as being a way to monitor and protect children online, but half of the features don't work, and many of them are really difficult to use. I am an IT professional, and if I have a hard time using these features, "regular" parents will have a very hard time, and wind up just not using the software, or just looking elsewhere.
Thanks