No Mouse Or Keyboard In Rescue Mode
I apologize in advance if this is the wrong section to post this problem in. I wasn't sure if this
should be categorized as Protection, Tools or General.
I've just upgraded to Internet Security 2016 (from 2015) and I seem to be having a problem with Rescue Mode on my Windows 10 PC.
Currently my PC appears to be working fine. There's no evidence of a virus or anything like that, I simply thought I'd try booting
into Rescue Mode and allow it to scan for problems anyway. (This is the first time I've tried it and I was interested in how it works.)
So here's the problem: Upon reboot, I'm first presented with a screen that allows me to choose between booting into regular Windows,
or booting into the Rescue Mode. At that point, both mouse and keyboard appear to be working fine and I'm able to select the Rescue
Mode option. The system then appears to be performing whatever actions it needs to do in order to enter Rescue mode and soon I'm
presented with an on-screen Bitdefender dialog on which I must click "Continue" in order to proceed. Unfortunately, at that point both
my mouse and keyboard have for some reason been disabled ... so I'm not able to acknowledge the dialog and therefore have no way to
proceed. Lights on the keyboard and mouse are still lit, but no action from either is being acknowledged. My only option then is to
perform a hard-reset of the PC and choose to boot back into regular Windows. As I noted, the mouse and keyboard are working fine for
the first dialog (choosing the boot option), but then become disabled by the time the second Bitdefender screen appears. I've tried using
different USB ports for the mouse and keyboard, but that doesn't seem to help. I've also confirmed that I'm able to boot into Safe Mode, and
still have full Mouse and Keyboard functionality.
Any thoughts on what I should do to correct this?
Custom Built Windows 10 Pro PC.
Asus Rampage V Extreme Mobo X99 Chipset BIOS 1701
I7 5960X (8-Core ) CPU 32GB RAM
Samsung PRO 512GB SSD (Primary Drive);
Samsung PRO 1TB SSD (Application Drive)
NVidia 980TI Video Card Dual Dell U2410 Monitors
Corsair K95 RGB Keyboard (USB 3.0)
Corsair Scimitar RGB Mouse (USB 2.0 )