I found "Real time protection" turnd OFF but I can not possibly turn it back ON. What is what's going on? Did I read something that an update may have corrupted something?
Hello Coolshrek,
Please try the following: press the windows button together with r now type services.msc press enter.
See if the following services are present:
BitDefender Communicator
BitDefender Desktop Update Service
BitDefender Threat Scanner
BitDefender Virus Shield
Now double click on each service:
1) startup type should be set on automatic. Service should be started (running)
2)automatic. started (running)
3)manual
4)automatic. started (running)
Press again the windows button together with r now type devmgmt.msc. Go to the view (display) menu select show hidden devices. Now you will see a new section appear called non plug and play compatible drivers.
Look if the following entries are present:
bdftdif
BDSelfPr
Profos
Trufos
Now double click on each entry see if the device is enabled. After that press on the driver tab:
1)running (started) and startup type should be set on system
2)running (starte), on request
3)on request
4)on request
Kind regards,
Niels
Hello Niels,
thanks for your help.
The items in services.msc were all present and in the following state:
BitDefender Communicator - automatic/ started
BitDefender Desktop Update Service - automatic/ started
BitDefender Threat Scanner - manual but started
BitDefender Virus Shield - automatic but not started
The items in devmgmt.msc were all there and in required state.
Bdftdif – running/ system
BDSelfPr - running/ demand
Profos - demand
Trufos – demand
I set Threat Scanner and Virus Shield how they should be, but after reboot they went back…. Unfortunately we’re still at square one. Any ideas?
Regards,
Coolshrek
Hi Niels,
I decided to take drastic measures. I have noticed from history that it stopped some two weeks ago after moving some Trojan. So I decided to completely uninstall BD with it’s uninstall tool from here: http://kb.bitdefender.com/KB333-en--How-to...itDefender.html and downloaded the latest version from here: http://www.bitdefender.com/site/Downloads/. Now all is well and it only took 15 minutes all up.
But thanks again for your effort.
You could have performed a repair installation also before a complete uninstall and reinstall. To do that click on start,programs,BitDefender 2008,repair or remove choose repair.
