Real Time Protection Shouldn't Be Off

Coolshrek

I found "Real time protection" turnd OFF but I can not possibly turn it back ON. What is what's going on? Did I read something that an update may have corrupted something?

Niels

Hello Coolshrek,

Please try the following: press the windows button together with r now type services.msc press enter.

See if the following services are present:

BitDefender Communicator

BitDefender Desktop Update Service

BitDefender Threat Scanner

BitDefender Virus Shield

Now double click on each service:

1) startup type should be set on automatic. Service should be started (running)

2)automatic. started (running)

3)manual

4)automatic. started (running)

Press again the windows button together with r now type devmgmt.msc. Go to the view (display) menu select show hidden devices. Now you will see a new section appear called non plug and play compatible drivers.

Look if the following entries are present:

bdftdif

BDSelfPr

Profos

Trufos

Now double click on each entry see if the device is enabled. After that press on the driver tab:

1)running (started) and startup type should be set on system

2)running (starte), on request

3)on request

4)on request

Kind regards,

Niels

Coolshrek

Hello Niels,

thanks for your help.

The items in services.msc were all present and in the following state:

BitDefender Communicator - automatic/ started

BitDefender Desktop Update Service - automatic/ started

BitDefender Threat Scanner - manual but started

BitDefender Virus Shield - automatic but not started

The items in devmgmt.msc were all there and in required state.

Bdftdif – running/ system

BDSelfPr - running/ demand

Profos - demand

Trufos – demand

I set Threat Scanner and Virus Shield how they should be, but after reboot they went back…. Unfortunately we’re still at square one. Any ideas?

Regards,

Coolshrek

Coolshrek

Hi Niels,

I decided to take drastic measures. I have noticed from history that it stopped some two weeks ago after moving some Trojan. So I decided to completely uninstall BD with it’s uninstall tool from here: http://kb.bitdefender.com/KB333-en--How-to...itDefender.html and downloaded the latest version from here: http://www.bitdefender.com/site/Downloads/. Now all is well and it only took 15 minutes all up.

But thanks again for your effort.

Regards,

Coolshrek

Niels

Hello Coolshrek,

You could have performed a repair installation also before a complete uninstall and reinstall. To do that click on start,programs,BitDefender 2008,repair or remove choose repair.

Kind regards,

Niels