Autopilot Keeps Turning On After Pc Restart!

rkk

First of all I hope the Bitdefender Supports won't ignore the issue here. I've been using the Bitdefender in-app "Contact Support" feature, but at least a month has passed and I never got a response. Hope I'll get one here.

So the issue is that Bitdefender Autopilot keeps turning itself ON every time I start/restart my computer. I'm using the latest BitDefender Internet Security 2016. I have the same issue on several other notebooks where I have Bitdefender too.

In the past having the Profiles feature turned ON would keep Autopilot OFF for some time (even after OS start/restar) but it would still randomly turn ON. But right now no matter what I do, Autopilot keeps turning ON after every restart.

Is there any way to forefully turn Autopilot OFF for ever, or any other kind of fixes for this?

Nesivos

To turn off Auto Pilot click on the icon with the blue dot at the top of the GUI. Then click on General Settings. Finally turn on Paranoid mode.

John van Niekerk

I have the same problem - submitted a support ticket twice - NO RESPONSE!!!

Sorin G.

Hello,

 

/index.php?/profile/207215-john-van-niekerk/&do=hovercard" data-mentionid="207215" href="<___base_url___>/index.php?/profile/207215-john-van-niekerk/" rel="">@John van Niekerk the last ticket you submitted is from 2 months ago where the support team sent you a email and you never replied back. Please check your Spam folder or any active rules you may have setup.

To resolve the encountered issue I suggest upgrading to the 2017 version of the product for free.

http://www.bitdefender.com/support/upgrading-to-bitdefender-2017-on-my-computer-1711.html

John van Niekerk

My apologies - I never received that reponse.

 

However - if you had a look at my attached files you would see that I am already using the 2017 version!!!!

 

So what now?

 

 

Sorin G.

Hello,

 

Please let me know what build of Bitdefender you have installed on that machine and also the Windows version and build.

John van Niekerk

Sorin G.

Hello,

 

Please update your Windows 10 the latest version and do a fresh reinstall of the product.

Afterwards you should no longer encounter the reported issue.