V11.0.17 Ignores Exception List
After automatic update to v11.0.17 it seems that scan exception list is being ignored. I've Remote Administrator 2.2 from Famatech installed on the protected PC, its home directory and r_server.exe are in scan exception list for both on-demand and on-access scanning. All was fine and BD didn't scan them until the update to 11.0.17 was applied. After update, BD instantly detected r_server.exe as Virtool.{somenumber} and deleted it (though the policy is Disinfect, Move to quarantine.) I tried reinstalling RAdmin, but it's being detected and deleted right in the home folder before the installer copies it into %SystemRoot%\System32. I rechecked the exception list, it definitely includes RAdmin home dir as well as %SystemRoot%\System32\r_server.exe and v11.0.16 obeyed the exception list and all was working just fine. I tried rebooting the PC to no effect. The only way I can get RAdmin working is when I disable Virus Shield, otherwise it ignores scan exceptions and scans and deletes RAdmin server executable no matter what.
I believe this is a regression introduced in 11.0.17 and would very much like it to be fixed. So far I was pretty satisfied with TS2008 and this single issue now ruins my experience. I need RAdmin running, and I can't have it running unless I disable Virus Shield, which is unacceptable for me.
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Fyi, this bug was reported since last month and existed before v11.0.17 was released. You may want to take a look at two other posts regarding this topic:
- Bug: Exceptions Not Working At All, Realtime protection/shield ignores exceptions
- Exception List Not Working, Adding directories does nothing
I've tried the Evaluation Version and was quite impressed with BitDefender. Unfortunately, this bug kept me away as I am not prepared to spend my money for something that will not meet my needs. I've been tracking this discussion hoping that it will be resolved real soon. To my dismay, it's been more than a month, even with the release of a new version, the issue persisted. This cast doubts on the ability and efficiency of the team and I'm now starting to look for other alternatives. Frankly, I really like the software very much and I think I'll still purchase this software if the resolution comes soon. If I ever find anything comparable, I guess I'll just have to switch.
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