Automatic Update Turns Itself Off

edited August 2016 in Update

Automatic Update turns itself off. I received warning from Bitdefender everyday that the product hasn't been updated so I manually click update everyday. One day, I was curious why I have to manually update the software so I went to General Settings > Update and found out that Automatic update is set to OFF. I turned it on and continued my work. Today I received a warning again so I checked and Automatic Update is OFF again. Before writing this post, I set it to ON and Bitdefender updated itself immediately.

Please help, this is annoying. I intended set Autopilot to OFF since I started using Bitdefender about a month ago because I want to know what actions are being taken against threats. The Profile is set to Work because I use this laptop mainly at Work.

Thank you

Product: Bitdefender Total Security Multi-Device 2016 last updated today

OS: Windows 10 64-bit version 1607 build 14393.51 (Anniversary Update)

PS. I tried to open support ticket through Bitdefender Support Tool (both integrated and standalone) but it stuck at "Gathering Information, Executing tool" or something.

Comments

  • Hello,

    With Auto Pilot off the product is basically in manual mode where you will have to update/scan etc.

    The profiles can disable Automatic Updates to ensure your work goes unhindered.

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