Update failed

Dear Bitdefender support, since a few days, I am getting notifications that my Bitdefender Internet security 2017 multi devices can not update anymore.

It happens several times an hour with error code -1011.

How may I solve this issue please ?

Thanks !!

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Jamie94

My Autoupdates with Bitdefender Total Security 2017 also failing now.

I had autoupdate on, advised it hadn't updated for days checked and autoupdate off. Turned it back on, next day its set to autoupdate off. Been happening for over a week now

Sorin G.

Hello,

Please let me know what Windows build are you running on your machines and what type of connection ?

If you are using Wi-Fi please try a cabled connection and see if the issue persists afterwards.

If you have any other security solutions, please remove them from the machine.

fa355115

Windows 10 version 1607 - 14393.1198, in wired ethernet (no wifi)

I have no other security soft running ...

WojtekTM

/index.php?/profile/71682-fa355115/&do=hovercard" data-mentionid="71682" href="<___base_url___>/index.php?/profile/71682-fa355115/" rel="">@fa355115 /index.php?/profile/209279-jamie94/&do=hovercard" data-mentionid="209279" href="<___base_url___>/index.php?/profile/209279-jamie94/" rel="">@Jamie94 How often do you restart your computers? I have a home computer with 20Mbps cable internet connection and it is rarely restarted. Sometimes it works week or two, only hibernating system through nights. I have relentless problem with updating Bitdefender despite version I use. I have found that Bitdefender Support created issue ticket for /index.php?/profile/103810-mark123/&do=hovercard" data-mentionid="103810" href="<___base_url___>/index.php?/profile/103810-mark123/" rel="">@mark123 with the same problem for Bitdefender 2016. So far problem persists.

So let's hope some day Bitdefender will solve this issue.