"Downloading a product" finishes at 100% and then nothing happens
Right after restarting my pc so i could install bitdefender, i signed up, i saw the other bitdefender piece telling me to restart, which i already done, so i closed the pieces. Not only did the one close, the sign up did too. There is no shortcut on my desktop and nothing in my files other than bitdefender_online that begins to download it all over again. I am currently redownloading bitdefender, but is there anyway to get the shortcut?
Comments
-
I can't download bitdefender anymore, i just get an error0 -
Hello,
As stated in the topic, nothing happens afterwards. Apparently it installs bitdefender agent and bitdefender device manager, but it just doesn't proceed. I have windows defender active(maybe it's the cause). However, the inability to install it happened after my recent infection(before which everything was in a perfect condition). What can be the cause?0 -
May I ask for the error message? Please refer to this link it might help.
0 -
Hello,
Please provide me with the operating system and its build number.
Also let me know if you see installer.exe in the Event Viewer in a Bitdefender folder, if yes, give me a copy/paste of the event.
Alternatively ensure that you have your video drivers up to date and you aren't missing any windows updates. (Windows 7 specifically)0 -
Windows 10 Home 15063.413 - Because I didn't find it on my pc, I looked on microsoft site, since I have an up-to-date version.
Alright, so I tried to use Event Viewer, and I looked up how to use it, but I still have no idea how to open folders view. I recentlu updated my windows and video drivers, so it shouldn't be a problem in any case.
One more thing, because my system is not in english, so Event Viewer too - is there any way to change that?
.0 -
Hello,
It would be best that you contact our support team via bitsy@bitdefender.com with the logs from the Bitdefender Support Tool attached. They can afterwards investigate whats causing this issue and assist in resolving it.
https://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html0
