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"Downloading a product" finishes at 100% and then nothing happens

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Right after restarting my pc so i could install bitdefender, i signed up, i saw the other bitdefender piece telling me to restart, which i already done, so i closed the pieces. Not only did the one close, the sign up did too. There is no shortcut on my desktop and nothing in my files other than bitdefender_online that begins to download it all over again. I am currently redownloading bitdefender, but is there anyway to get the shortcut?

Comments

  • Holo
    Options


    I can't download bitdefender anymore, i just get an error


  • Hello,


    As stated in the topic, nothing happens afterwards. Apparently it installs bitdefender agent and bitdefender device manager, but it just doesn't proceed. I have windows defender active(maybe it's the cause). However, the inability to install it happened after my recent infection(before which everything was in a perfect condition). What can be the cause?


  • May I ask for the error message? Please refer to this link it might help.default_happy.png


    https://www.bitdefender.com/support/how-to-fix-"downloading-one-of-the-installation-files-failed"-issue-886.html 

  • Sorin G.
    Sorin G.
    edited June 2017
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    Hello,


     


    Please provide me with the operating system and its build number.


    Also let me know if you see installer.exe in the Event Viewer in a Bitdefender folder, if yes, give me a copy/paste of the event.


    Alternatively ensure that you have your video drivers up to date and you aren't missing any windows updates. (Windows 7 specifically)

  • Coerdringer
    edited June 2017
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    Windows 10 Home 15063.413 - Because I didn't find it on my pc, I looked on microsoft site, since I have an up-to-date version.


    Alright, so I tried to use Event Viewer, and I looked up how to use it, but I still have no idea how to open folders view. I recentlu updated my windows and video drivers, so it shouldn't be a problem in any case.


     


    One more thing, because my system is not in english, so Event Viewer too - is there any way to change that?


    .

  • Sorin G.
    Options


    Hello,


     


    It would be best that you contact our support team via bitsy@bitdefender.com with the logs from the Bitdefender Support Tool attached. They can afterwards investigate whats causing this issue and assist in resolving it.


    https://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html