Lenovo Tab 4 10 Plus (LTE Model) - SMS Control is not available

WarStalkeR

Device: Lenovo Tab 4 10 Plus (LTE Model)

OS: Android 7.1.1

Kernel Version: 3.18.31

Build: TB-X704L_S000035_170703_ROW


SIM Card is in the device and I receive or send SMS without any problems. All permission that Bitdefender Security Mobile requested for are granted. And yet, in "SMS Control" tab of "Anti-Theft" feature I get error message (written in orange text): GSM hardware is no accessible. For this reason, you will not be able to use SMS commands with this device.

Dear Bitdefender Team, can you please update the application so I could use "SMS Control" tab of "Anti-Theft" feature?

Thanks,

WarStalkeR.

Sergiu C.

Hi, 

 

Can you also let us know what your cellphone carrier is? 

WarStalkeR

On 2/16/2018 at 7:57 PM, Sergiu C. said:

Hi, 

 

Can you also let us know what your cellphone carrier is? 

I use Israeli cellphone carrier HotMobile, but I've successfully used it at my old Lenovo Tab 2 A10-70L Wi-Fi + 4G/3G with BitDefender's Anti-Theft SMS feature fully working on it. I'm using exactly same Sim Card - I just took it out from my old Tab 2 and inserted it into my new Tab 4.

If you need me to run any diagnostic functions or send you the logs - please tell me. I have root access (just as I did at old tablet).

Sergiu C.

 /index.php?/profile/211348-warstalker/&do=hovercard" data-mentionid="211348" href="<___base_url___>/index.php?/profile/211348-warstalker/" id="ips_uid_9792_8" rel="">@WarStalkeR 

Hello!

I'm sorry for the delay. Please send us an email at bitsy@bitdefender.com regarding this issue, so that we can send you further instructions. Thank you!