VPN not installed, bd thinks it is

Christoph

I recently upgraded to bd total security 2019 and the vpn doesn’t work now. I get an error message saying that the .exe file is missing when I try to launch it. I uninstalled BD and the vpn, tried to re-install but BD still thinks the vpn is installed so all I get is an option to launch it which produces the error. I don’t get the uption to install the vpn. Contacted support who told me to remove the vpn via the win 7 control panel (programs and features), but it isn’t in the list of programmes. Can anyone help?

Sergiu C.

Hi /index.php?/profile/214867-christoph/&do=hovercard" data-mentionid="214867" href="<___base_url___>/index.php?/profile/214867-christoph/" style="" rel="">@Christoph , 

 

I've replied to your support ticket with a possible solution. The email should reach you in a few minutes.