Cannot launch Citrix Ica client

Knud Back

Hi

I am trying to login to my employers Citrix application using my home computer. It worked for about 2 years just fine, but now it doesn't work anymore. If I disable the firewall in Bitdefender I am allowed to log in. Therefore I assume the problem is related to Bitdefender.

My logon process

- I start Google Chrome

- Type in my employers URL in the browser

- The website launches without any problems. The login procedure works fine.

- The browser downloads a file of the type "Citrix ICA Client (.ica)". When I click on the file I get the following error messages

 

 

What I have tried so far:

- Using Edge and Internet Explorer instead of Chrome, without any success.

- Running ReceiverCleanupUtility and reinstalling Citrix, without any success.

- Disabling Bitdefender firewall. That worked and I was allowed to login.

- In Bitdefender under "Notifications", I don't get any notifications that Bitdefender has blocked anything.

 

My computer runs

- Windows 10 Home - Version 1803

- Bitdefender Total Security

 

Thanks

Knud

 

Stefan I.

Hi /index.php?/profile/215824-knud-back/&do=hovercard" data-mentionid="215824" href="<___base_url___>/index.php?/profile/215824-knud-back/" id="ips_uid_6085_6" rel="">@Knud Back,

Please try to exclude the client in your firewall locally.

- open Bitdefender and click on Protection from the side-menu

- click on Application access under the Firewall column

- switch the "connected" adapter to your currently used one ( eg: from ethernet to wifi ) 

- check for any entries showing the client as blocked and expand them to allow it instead

If you're unable to locate any entries please contact us at bitsy@bitdefender.com so that we can further investigate this.

 

Have a great day ahead!