Error Code 501 (Android)

I just installed Mobile and Antivirus from Google Play Store on a Kindle Fire HD 10 (which is set up for and runs Google apps well). When I try to do the initial scan, it consistently stops at the same point (about 28% of the way through) with an Error Code 501. There is no further information about what caused the Scan to stop.

I would appreciate suggestions on how to get the scan to complete. Thank you.

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Andrei M.

Hello /index.php?/profile/216151-njacknis/&do=hovercard" data-mentionid="216151" href="<___base_url___>/index.php?/profile/216151-njacknis/" rel="">@njacknis,

The behavior you mentioned has already been fixed, please try to perform a new scan and check if everything works properly.

Peter Myers

I am unable to complete a scan on my cellphone it clears the first 50 apps then displays scan failed error 501

Flexx

https://community.bitdefender.com/en/discussion/comment/312206#Comment_312206

Kindly contact bitdefender mobile support team by dropping them an email at bms@bitdefender.com

Also attach the screenshot of the error that you are getting while running a scan in bitdefender mobile security.

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Glorfindel

This site is a blessing !

In the last two months my Bitdefender apps ahev become unstable ...Password Protect won't work with Firefox / DDG and VPN on my laptop is always dropping out.

My mobile phone is worse ... I scan my apps and use VPN all the time .... increasingly unreliable.

Can't scan my mobile because the Error 501 report shows up.

Is this really just a network error ??

Any help appreciated please

Glorfindel

Gjoksi

@Glorfindel

Hello.

You should contact Bitdefender Mobile Support by e-mail:

bms@bitdefender.com

Regards.