Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

ransom ware scan during start up

Options


I have spent a lot of hours trying to figure out why my windows 10 computer stops halfway through windows 10 bootup and pauses 90 seconds. I finally found it. It is the ransomware scan in the protection window. I unchecked it and my windows 10 boot_s so quick I can hardly believe it. It has been taking that extra 90 seconds for months. Does Bitdefender have any update to increase the speed of this ransomware scan? I would like the protection, but not at a 90 second bootup pause.

Comments

  • Roxana G
    Options


    Hello amxcoder,


    We would like to further investigate this. Please send us an email at bitsy@bitdefender.com and include a Support Tool log with the option Reproduce this issue enabled:


    - enable the Option Reproduce this issue


    - reproduce the issue


    - reboot your PC


    - when the windows with the Support Tool log appears, click on Finish


    - then generate the log.