BTS 2019 interfering with a network printer
I was wondering if anyone has had any problems with Bitdefender Total Security 2019 interfering with the correct operation of a network printer?
The situation is, with Bitdefender installed, even with all modules disabled, my printer, a Canon TS8250, either fails to print at all (port busy error message appears instead) if I use the default WSD port or, if I use a standard TCP/IP port (as recommended on another tech support forum), the printer prints OK, but the print job remains active in the print queue, which I then have to cancel manually. I actually prefer the TCP/IP port as the display goes to sleep on the printer, whereas using the WSD port, it stays lit, which is not what I want.
I have raised a support ticket about this and as requested, sent in two different log files after reproducing the problem, but I was thinking that surely I can't be the only one having this problem. Strangely though, my daughter's laptop, which runs on Windows 10 like mine, doesn't exhibit the same problem.