BD Free AV False Positives

psiqueros

Yesterday, Bitdefender began blocking non-threatening sites, including bitdefender.com and login.bitdefender.com (to my own account). This is the very same problem I experienced in May 2019 .... repeating again.

I turned BD protection OFF so I could continue with my work without Bitdefender interference.

I downloaded a fresh installation kit but it does not install.

Please help me resolve this recurring problem.

Thank you.

Flexx

https://community.bitdefender.com/en/discussion/82571/bd-free-av-false-positives

1) Download the correct bitdefender uninstaller from the provided link and run it : https://www.bitdefender.com/site/view/uninstall_consumer_paid.html

2) Restart pc in safe mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode)

3) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + r) command one by one :

C:\Program Files (delete any folder with name bitdefender)

C:\Program Files (x86) (delete any folder with name bitdefender)

C:\ProgramData (delete any folder with name bitdefender)

C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

4) Open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

5) Restart your pc in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

6) Try reinstalling bitdefender free

Keep posted.

Regards

Flex

(Bitdefender beta tester 2019/ 2020)

[Deleted User]

Hello Psiqueros,

I'd like to get a better understanding of the notifications that are being prompted regarding the detections, thus, please take a screenshot of it and attach it to your reply.

[How to capture a screenshot]

https://www.bitdefender.com/consumer/support/answer/1864/