Auto-Renew disable not working

edited November 2020 in Central

I'm trying to disable my auto renew since i already bought a new subscription on a different account, but the "my payments - view details" page is completely blank on every browser.

I heard people on this forum can help, i only have a week left and i really cant afford to double pay.

EDIT: I realize now i put tthis discussion under the wrong product, i have Total Security 2020, not 2018.