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Bitdefender detects our software as malware

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Dear,

I know this is not the way to ask for it but we are already desperate.

We are software vendors and for more than 2 months all our applications have been detected by bitdefender as malware.

I have repeatedly used the procedure indicated but never received a response.

Besides, the files I need to upload weigh more than 200 mb

I beg, please, that you give me a solution, or a method in which I can send you the files. We are already desperate.