License key returned to Trial license

sudoundo
✭
Hello,
Our local vendor provided me a license to extend my current trial that will end this May 7. The new license will allow me to extend for another 7days so that our trial subscription will not expire until our purchased license arrives.
I applied earlier today and it was successful. However, when login again tonight, it seems that the license reverted again to the old trial license that will expire soon. I tried to reapply the new license but i am getting an error message that the license already exist in the DB. Can anyone share some advice on how to remediate?
Our local vendor provided me a license to extend my current trial that will end this May 7. The new license will allow me to extend for another 7days so that our trial subscription will not expire until our purchased license arrives.
I applied earlier today and it was successful. However, when login again tonight, it seems that the license reverted again to the old trial license that will expire soon. I tried to reapply the new license but i am getting an error message that the license already exist in the DB. Can anyone share some advice on how to remediate?
0
Answers
-
Kindly drop an email to bitdefender support at [email protected] regarding your query .They will reply back asap.
Regards
Flex
(Bitdefender beta tester 2019/ 2020)
OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)
0
All Time Leaders
Categories
- 1.9K All Categories
- 903 Windows
- 102 Mac
- 350 Mobile Security
- 262 VPN
- 297 Central & Subscriptions
- 337 Other Products & Services
- 74 Security Research Team
- 133 Product features and Ideation
- 127 Enterprise Security
- 605 General Topics
- 158 News & Blogs
- 4.8K Home & home office protection
- 24.2K Old forum topics