unable to uninstall currrent security app??

DMPhil

I just purchased Bitdefender - I uninstalled the McAfee webadvisor, but it says I still need to. When I try to do it again, I get an error message saying it "cannot find the McAfee Webadvisor uninstall html... so I'm going in circles... and btw, I'm not a computer savvy person.

What to do?

Flexx

https://community.bitdefender.com/en/discussion/88518/unable-to-uninstall-currrent-security-app

Kindly perform below steps & see if this helps you in anyway.

1) First use the McAfee Consumer Product Removal Tool (https://download.mcafee.com/molbin/iss-loc/SupportTools/MCPR/MCPR.exe)

2) Restart PC in safe mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234)

3) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :

C:\Program Files (delete any folder with name McAfee)

C:\Program Files (x86) (delete any folder with name McAfee)

C:\ProgramData (delete any folder with name McAfee)

C:\Users\{your pc name}\AppData\Local (delete any folder with name McAfee)

4) Open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

5) Open registry editor through run command (windows icon + R) and then type regedit. Once registry editor opens, click on edit -> find, make sure to tick mark match whole strings only. Type McAfee in search box and click find next. If any file or folder under name of McAfee is found, delete it. Continue searching the registry and deleting until the search will report no registry keys found.

6) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

7) Try installing the bitdefender product.

If issue persists, kindly contact bitdefender support at bitsy@bitdefender.com .They will reply back asap.

Regards

Flex

(Bitdefender beta tester 2019/ 2020)