BDLogging Folder is taking up too much space [HELP NEEDED]

Cynix

Recently, my laptop has been constantly and literally running out of space on my SSD (OS drive).

Of course the normal thing to do is to uninstall programs and empty the recycle bin. Did that and it freed up some space only to be eaten later on.

I snooped around the ProgramData Folder and I found that a certain folder associated with BitDefender was consuming about 20 GB of storage, which is odd. The folder was BDLogging,

I restarted in safe mode and deleted that folder. After then, I restarted to regular Windows. Checking the ProgramData folder again, I immediately saw the BDLogging folder again, and it is already taking up half a gigabyte of storage.

For now, I am just constantly checking from time to time if the BDLogging folder continues to take up even more storage. Given this problem, is there a way to disable logging by bitdefender so that I don't have to constantly check the BDLogging folder for storage problems.

You guys have any insight on this?

John123

Hi as the user above explained, I have BDLogging taking up 256GB of space on my SSD! is there any way to delete the logs as my SSD is ruining out of space.

Please help!

Best Regards

John

Gjoksi

Hello.

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

or

https://www.bitdefender.com/links/uninstall_consumer_trial.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

or

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.