Why does my ability to access the internet stop working prior to a Bit Defender update?

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Hi,

I'm just a regular PC user and not an IT expert by any means but am wondering if anyone could help me with some answers to the below. All thoughts gratefully received.

Background:

Every other day, I switch on my 10 year old* 64bit PC running Windows 10 and now Windows 11, and every time, my internet connections**...just stop working. But when I restart the machine, and look in Task Manager. And find inevitably, a bit defender application or uploader is at work and using 100% of my disk space for a number of minutes).

* My PC still has very decent processing power.

**By "internet connection" I should be specific - I am browsing things like email, youtube etc.


Question: Is this a problem caused by Bit Defender? And if so, what can I do about it?

Best Answer

  • Alexandru_BD
    Alexandru_BD admin
    Answer ✓
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    Hello @MJT1971,

    Based on your description of the situation encountered, I would recommend you to contact our technicians, as some logs might be required to troubleshoot this.

    You can submit your request to our Support Teams by choosing one of the contact channels available at the link below:

    https://www.bitdefender.com/consumer/support/

    Stay safe and have a Happy New Year!

    Premium Security & Bitdefender Endpoint Security Tools user

Answers

  • Many thanks for coming back to me on this Alex. I will definitely check this out.