my Box doesn't list my Aura Mason Luxe photo frame as being on my WiFi. Why not?

JohnFB

Shouldn't the Aura Mason Luxe be recognized by my Bitdefender Box as being a live, connected device on my WiFi? Does the fact that the Aura Mason Luxe is not being recognized by the Box create a network security vulnerability?

Alexandru_BD

Hello @JohnFB and welcome to the Bitdefender Community.

First, check the frame's IP address. Make sure it's from the same class as the IP from BOX. Reset the photo frame, then follow the setup again and reconnect the frame to BOX.

I hope this helps.

Stay safe.