Safepay

TriumphStag

Since the last update of Safepay on 18/12/2021, the software has been ridiculously slow on all items within the Safepay system. Any ideas as to why ?.

Thanks

Alexandru_BD

Hello @TriumphStag and welcome to the Community!

Based on your description of the situation, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

 Stay safe.

edomaio59

Hello. Now (26/7) I have same problem: safepay doesn't open my bank sites. Ticket was opened 15/7 but no solution, for now. Uninstall and re-install done correctly. Any suggestion? thanks

Alexandru_BD

Hello @edomaio59,

I have located your open ticket and noticed that our Support engineers replied recently with further instructions.

Kindly follow the steps provided and reply on the open case with the confirmation.

Regards