How to remove Gravityzone Security using Microsoft Intune ?

EmmanuelCF · 2022-01-10T18:11:29+00:00

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Hello all,

Do you know how to remove Gravityzone Security on an Android Device using Microsoft Intune ?

According the documentation and before the uninstallation, we have to disable the Device administrator setting, by following the steps below:

• Go to the Settings area on your device and tap Security.

• Tap Device administrators.

• Uncheck the box next to the Bitdefender Mobile Security & Antivirus icon (or simply tap on the app if no box is displayed) to disable the app as device administrator.

• Tap Deactivate and then OK to continue.

Do you know how can we do that procedure using intune ?

Regards,

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Alexandru_BD

Hello @EmmanuelCF and welcome to the Community!

Based on your description of the situation encountered, I would recommend contacting the Technical Support Team for Business Solutions, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/business/support/?lang=en

Stay safe.

EmmanuelCF

Hello Alex,

Unfortunately, I still have no response from support.

Regards,

Alexandru_BD

@EmmanuelCF some delays in processing may occur, as the Support Teams have received an increased number of requests than usual in this period of the year and they are working round the clock address them.

Thank you for your patience and understanding.

Cheers.

Alexandru_BD

@EmmanuelCF In the meantime, I am following up on this.

Check the article below:

https://techcommunity.microsoft.com/t5/microsoft-intune/how-to-uninstall-android-apps-intune/m-p/1542656

The workflow should look like this:

Detection rule 
Rule type: file
C:\Program Files\******
Detection method: file or folder exists.

Install command:
******.exe /install /quiet /norestart

Uninstall command:
MsiExec.exe /X{BFA57077-F78C-4B92-815E-7BCDA6B9686E}

I hope this helps.

Cheers.

EmmanuelCF

Hello Alex,

I haven't any problem to remove BD on Microsoft workstation.

My question is for Android devices. ^^

Regards?

Alexandru_BD

I see. I might have to dig deeper on this.

Alexandru_BD

@EmmanuelCF I found no specific procedure for this. You need to look into if Intune can remove an existing device admin application, which Gravityzone Mobile Client is one. It might not be able to. The next option would be to wait for a response from the Support Team.