How can I open downloaded PDF documents?

I installed Bitdefender about a month ago after using another product trouble free for 10 years. I have a number of downloaded PDF documents which I can't open now and I can only assume it's something to do with settings in Bitdefender. I am an elderly person with little tech knowledge so I'm hoping I can get an idiot's guide on what to do. Many thanks.


  • Hello @nannaof7 and welcome to the Community!

    Can you provide us with more details, what exactly happens when you try to open the documents and do you receive any pop-up message displaying an error? If you could take a screenshot of that message, it would prove very helpful for us to advise further.

    Stay safe.

    Premium Security & Bitdefender Endpoint Security Tools user

  • Thank you for your reply Alexandru. Fortunately my grandson has solved the problem for me, but it's comforting to know that if I have a problem in the future help is at hand! Take care.

  • Alexandru_BD
    Alexandru_BD admin
    edited January 2022

    You are most welcome, we are here to help, anytime.

    I am glad to hear the situation was resolved.

    Best regards.

    Premium Security & Bitdefender Endpoint Security Tools user