Problem activation code on Android tablet

MauriceL

Hi, I have added Bitdefender to my Android phone, starting from Central.

Despite having a current Bitdefender Internet security pacakage (valid for 5 devices, including Android), I get a message on my Android device telling me to get the full version now (14 days of trial remaining).

Have de-installed app then reinstalling to no avail.

What goes wrong?

Maurice

Alexandru_BD

Hello @MauriceL

Kindly be adivsed the Internet Security solution can only cover Windows devices.

Should you require Android protection as well, I would recommend you to upgrade to a Total Security license, or to purchase a separate Mobile Security for Android license.

More information regarding the aforementioned security solutions is available at the links below:

https://www.bitdefender.com/solutions/internet-security.html

https://www.bitdefender.com/solutions/total-security.html

https://www.bitdefender.com/solutions/mobile-security-android.html

You can also contact our Support Teams and request a product upgrade. Please note that some validity adjustments might be required in order to change the current subscription to a superior product.

Should you choose this option, you can get in touch with the commercial representatives via the contact channels available at the link below:

https://www.bitdefender.com/consumer/support/

Let us know how it went.

Best regards.