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Subscription Issue

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simon75
simon75
in Central & Subscriptions

Hi guys. I have a problem with my subscription. It says on the dashboard that I have 29 days left of my trial and to buy now.....I purchased a licence before this and activated it. It keeps saying I have to add a device which I did and it says I have 12 months licence but still says I have 29 days left of my trial and then to buy it. I have reinstalled loads of times but the same thing happens.

Screenshot 2022-02-25 221208.png
Screenshot 2022-02-25 221310.png


Comments

  • Alexandru_BD
    Alexandru_BD admin
    Options

    Hello @simon75 and welcome to the Community!

    You have encountered this situation because the trial was still active in the Central account, after you have activated your paid subscription. You had a trial for Total Security and you have purchased and activated an Internet Security license, thus the two were displayed separately in the account. I have now removed the trial version and your paid license currently covers one device.

    I would recommend logging out of the Central account and logging in again, for the changes to be reflected.

    Let us know if this was helpful.

    Best regards.

    Premium Security & Bitdefender Endpoint Security Tools user

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