How to disable ads

Kempie
Kempie ✭✭
in Mobile Security

Hey,

I want to know if there is a possibility to turn off the "More from Bitdefende - use vpn and use Wallet" in the main screen?

Its always there and i am not going to use the apps (for now) so i like to remove these...

thanks for your answers,

Sven

Answers

  • Alexandru_BD
    Alexandru_BD admin

    Hello @Kempie,

    Are you referring to the recommendations displayed in the Dashboard tab? Can you post a screenshot displaying these notifications?

    Best regards

  • Kempie
    Kempie ✭✭
    Hey Alexandru,
    I'm indeed referring to the recommendations in the dashboard tab.

    See attachment.
  • Alexandru_BD
    Alexandru_BD admin

    Hello,

    Have you tried to disable the recommendation notifications from the settings menu?

    recommendationnotifications.JPG

    Also, using the mobile app, if you click on "meer informatie", is the recommendation displayed again afterwards?

    Cheers.

  • Kempie
    Kempie ✭✭
    Alexandru,

    I didn't check the Windows app yet, going to do that later...

    If i click on "meer informatie" its stays there, but when i install vpn + central and the password manager the recommendations are gone.

    After i uninstall the three aps the recomondation are there again... :/
  • Kempie
    Kempie ✭✭
    I unchecked everything in Windows Bitdefender...
    Still recommendations in Android app...
  • Alexandru_BD
    Alexandru_BD admin

    Hi,

    If the conventional steps didn't return the expected results, I think it's necessary for the engineers to have a closer look.

    You can get in touch with our Support Teams by choosing one of the contact methods available here:

    https://www.bitdefender.com/consumer/support/

    Kindly brief them on the steps you've taken so far and they will provide further assistance.

    Thank you for your patience and understanding.

    Stay safe.

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