"The Bitdefender Virus Shield service hung on starting."

DIVERSE

I noticed the following event twice in the Windows 8.1 Event Viewer:

Error 2022-03-21 23:33:49 Service Control Manager 7022 None

Log Name:   System

Source:    Service Control Manager

Date:     2022-03-21 23:33:49

Event ID:   7022

Task Category: None

Level:     Error

Keywords:   Classic

User:     N/A

Computer:   ***

Description:

The Bitdefender Virus Shield service hung on starting.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
  <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
  <EventID Qualifiers="49152">7022</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8080000000000000</Keywords>
  <TimeCreated SystemTime="2022-03-21T12:33:49.364396200Z" />
  <EventRecordID>159293</EventRecordID>
  <Correlation />
  <Execution ProcessID="1012" ThreadID="1016" />
  <Channel>System</Channel>
  <Computer>***</Computer>
  <Security />
 </System>
 <EventData>
  <Data Name="param1">Bitdefender Virus Shield</Data>
  <Binary>5600530053004500520056000000</Binary>
 </EventData>
</Event>

However, as far as I can see, BitDefender is actually running fine.

I cannot find much about this 'error' online, so I'm unsure whether it's worth doing anything about it.

—DIVERSE

Alexandru_BD

Hello @DIVERSE,

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Stay safe.