SafePay web access

When trying to enter my Banking Site in SafePay I repeatedly get this message

"read tcp read: connection reset by peer" and site does not open. Very frustrating.


  • Hi @GinoMc

    Do you have the VPN enabled in Safepay (bottom of the window) if so, disable it and see if you can connect?

    All Bitdefender Home Product User Guides:

  • Hi,

    In addition to what Scott wrote, I would also check if Encrypted web scan option is turned ON. To find it, go to Protection > click on the Settings button in the Online Threat Prevention module, then make sure the ENCRYPTED WEB SCAN slider is set to ON(blue). Personally, I haven't seen this error before, so it's a bit of a trial and error.

    Let us know if any of these actions help.