Unblock bitdefender VPN from router, can't install VPN

CV2

Recently switched to Gateway Fiber, using their Plume mesh router. Bitdefender VPN wasn't connecting, so tried a reinstall; however, can't even install it now. I suspect the Plume router is blocking it, but to unblock I need a server name or IP address.

I can't find mention of any server name / IP to use, so looking for help here.

Thanks!

Also, I'm running on windows 11 (which has made me sad). I could install Bitdefender itself, but the VPN attempt is stuck perpetually at "Bitdefender VPN is configuring..."

Alexandru_BD

Hello @CV2 and welcome to the Community!

There are a few general causes for connection errors encountered by Bitdefender VPN:

• You are not connected to the Internet and can’t access the Internet via Wi-Fi or Ethernet cable. Make sure you have Internet access before using Bitdefender VPN.
• A strictly configured firewall is preventing VPN connectivity (e.g. 3rd party firewall software, router’s built-in firewall). If you are not sure if your router comes with a dedicated firewall or how to turn it off please refer to its manual, contact the manufacturer, or your ISP.
• Another VPN or Proxy is running when you try to connect. In this case, disable the other VPN/Proxy solution.
• You’re on a public Wi-Fi such as work, school, airport, etc. which may have blocked the ports required by Bitdefender VPN. You need to contact the network administrator to try and change their firewall settings.
• The port used for the VPN connection is closed. Depending on the device you’re currently using, the port 443 UDP must be open.

If Bitdefender VPN was previously working when the PC was using another internet connection, contact your network administrator or your Internet Service Provider to determine which network or router settings may be blocking the VPN connection.

Alternatively, if the culprit cannot be found, you may contact our Support Teams for a more detailed investigation. You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Stay safe.