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Incident still created after creating custom exclusion rule.

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scoles_inoc
scoles_inoc
in Enterprise Security

I seem to be getting incidents for screen capture despite having an exclusion set.

I have the following exclusion rule set:

custom-rule.png

However, I am still getting incidents for the exact command line that is in the rule:

edr-screencapture-2-event.png

Can someone please advise why this is still occurring?

Answers

  • Alex_Dr
    Alex_Dr Quality & Customer Experience Specialist BD Staff
    Options

    Hello @scoles_inoc,


    In this case i highly recommend getting in touch with the Enterprise Support Team so they can troubleshoot this properly, with logs and samples from the detected files.

    You can create a case from the GravityZone Help Session or from the following link, via e-mail or phone -> https://www.bitdefender.com/business/support/en/71263-85158-contact.html


    I am waiting for updates on your part regarding this, so we can fix it as soon as possible.


    Thank you!

    Alex D.

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