Why does VPN stop working after return from windows sleep or hibernate

daveclayton

HI,

I am absolutely fed up of Bitdefender VPN not working after returning from sleep or Hibernate on Win10Pro. From a restart everything works as expected, then after sleep 'silence'...

I am running subscription version 25.5.1.9 on a Dell Alienware area51.

There are no obvious error messages, just that no websites can be accessed (using Firefox). Also Outlook can no longer pickup incoming mail.

If I stop/disable VPN it all always starts working again.

If I restart VPN it usually starts working, not always.

This should be simple stuff!

Insofar as I am aware I am running the latest versions of everything.

Regards,

Dave

Flexx

https://community.bitdefender.com/en/discussion/91581/why-does-vpn-stop-working-after-return-from-windows-sleep-or-hibernate

Generate bitdefender logs (https://www.bitdefender.com/consumer/support/answer/1733/)

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards