You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
I am getting a BSOD when starting Bitdefender VPN
The message reads KMODE EXCEPTION NOT HANDLED ndis.sys
The minidump pointed the Virtualbox (VBoxNetLwf.sys). But after upgrading Virtualbox and eventually deinstalling the problem remains, but now pointing to npcap.sys.
I reinstalled Bitdefender VPN, but that did not help.
At first installation of Bitdefender 2 weeks ago it worked fine.
Any suggestions?
Best Answer
-
Generate bitdefender logs (https://www.bitdefender.com/consumer/support/answer/1733/)
Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com
The support team will reply back to your query within next 24-48 hours excluding weekends.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
1
