I am getting a BSOD when starting Bitdefender VPN

Steve567

The message reads KMODE EXCEPTION NOT HANDLED ndis.sys

The minidump pointed the Virtualbox (VBoxNetLwf.sys). But after upgrading Virtualbox and eventually deinstalling the problem remains, but now pointing to npcap.sys.

I reinstalled Bitdefender VPN, but that did not help.

At first installation of Bitdefender 2 weeks ago it worked fine.

Any suggestions?

Flexx

https://community.bitdefender.com/en/discussion/91585/i-am-getting-a-bsod-when-starting-bitdefender-vpn

Generate bitdefender logs (https://www.bitdefender.com/consumer/support/answer/1733/)

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards