why when trying to log into mybt (bt home page) and photo import software it fails if vpn is in use
In order to access these programs I have switch vpn off and reboot computer. Using windows 10.
Answers
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Hello.
First, take screenshot(s) of the issue(s) and create a log on your Windows device using Bitdefender Support Tool, by following these steps:
and if necessary, create a connectivity log on your Windows device, by following these steps:
or
take screenshot(s) of the issue(s) and create a log on your MacOS device using BDProfiler, by following these steps:
Next, contact Bitdefender Consumer Support by e-mail here (scroll down to the bottom of the page):
with short description of the issue(s).
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file(s) you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue(s) and find solution(s) to fix the issue(s).
Remember that the screeshot(s) and the log file(s) will help a lot to the support engineers for better and faster investigation on your issue(s) and finding solution(s).
Regards.
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