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Error in Update


Two days ago I installed Bitdefender on a new pc. However, I am not receiving updates. I keep getting the error code 1022. Per Bitdefender instructions, I have disconnected and reconnected the router, and restarted pc with no success. I am not going to fool around with the DNS settings. Does anybody have any idea what the problem is. Would uninstalling and reinstalling fix the problem? Appreciate any advice.

Best Answer


  • Gjoksi


    -- STEP 1 --

    First, uninstall the Bitdefender program using the Uninstall Tool:

    It will completely remove the program.

    Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been resolved, as reinstalling the program usually solves the issues.

    -- STEP 2 --

    If the instructions from Step 1 didn't help, follow the instructions in this step.

    First, take screenshot(s) of the issue, create a log file on your Windows device using Bitdefender Support Tool, by following these steps:


    create a connectivity log file, by following these steps:

    Next, contact Bitdefender Consumer Support by e-mail:

    with short description of the issue.

    After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

    Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

    Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

    Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.


  • jcme

    Thank you for the quick response. I uninstalled and reinstalled per your instructions, but still receive the 1022 error.

    I am going to wait a couple of days before taking any further action. Hopefully, the problem works itself out. If not, I will either go to STEP 2 or buy another anti-virus program from another company. I really don't have the time or desire to horse around with this.

    Once again, I thank you for your rapid response.