Right click on external HDD does not give bitdefender option

jedi72

Hi, I want to scan my external hard drive with my installed, up to date bitdefender, but when I right click on the drive, I don't get a 'bitdefender' option in the list.

Also my company want me to use Bitlocker to encrypt the HDD but it won't work, they suggested the HDD is corrupt in some way. So. I'm trying to scan it first.

Do I need to re-install Bitdefender again??

(Windows 11, all up to date, HP Laptop)

Gjoksi

Hello.

Open Bitdefender application, go to Pretection -> Antivirus -> Settings -> Scan flash drives and select "Autoscan". This setting means that everytime you connect a flash drive (USB, external HDD etc.) to your PC/laptop, it will be automatically scanned, so you don't have to do it manually.

If that dind't help or you don't want flash drives to be automatically scanned, try the following:

-- STEP 1 --

First, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been resolved, as reinstalling the program usually solves the issues.

-- STEP 2 --

If the instructions from Step 1 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.