VPN doesn't connect

Cbus64

Several days ago I started getting the error "Turn on to secure your connection" when I tried turning on the VPN. I've done restarts and different Wifi links but it always fails. I tried one of the procedures in the on-line library and it put my pc into an update loop that seemed to last for hours. Looking for some ideas to fix the issue. I've come to depend on my VPN.

Flexx

https://community.bitdefender.com/en/discussion/92235/vpn-doesnt-connect

Kindly check below links by bitdefender staff

https://www.bitdefender.com/consumer/support/answer/11311

https://www.bitdefender.com/consumer/support/answer/13353/

https://www.bitdefender.com/consumer/support/answer/30765/

If issue still persists,

Generate bitdefender support tool logs (https://www.bitdefender.com/consumer/support/answer/1733/)

Generate bitdefender connectivity logs (https://www.bitdefender.com/consumer/support/answer/9689/)

Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Alexandru_BD

Hello @Cbus64,

I would recommend a clean reinstall, as there have been a few known bugs with the latest update and the developers recently deployed a fix which will be applied gradually.

Let us know how it goes.

Regards

Scott

A clean reinstall took care of the never-ending reconnecting issue I had in the last couple of days. It's now connected and secure.