How does one activate the BOX?

TKR

Going through the setup steps for the BOX and on step 6, the product fails to activate. At first it seemed like an internet connection issue but the ISP router is providing a solid connection.

The app is giving the error:

"your bitdefender box license could not be verified". Error code 4104.

The phone number for support goes through to another organisation.

Flexx

https://community.bitdefender.com/en/discussion/comment/311876#Comment_311876

Bitdefender BOX is not available anymore and has been terminated. Though the current subscribers are protected and can renew their subscription.

https://www.bitdefender.com/smart-home/#box_section

There was also a separate support that handled Bitdefender BOX queries, but due to termination of the product, the respective support was also terminated.

If you need additional support regarding Bitdefender BOX you can contact bitdefender support team by dropping them an email at bitsy@bitdefender.com

The support team will reply back to your query within next 24-48 hours excluding weekends.

Regards

Gjoksi

Hello.

You should contact Bitdefender Consumer Support by chat, telephone or e-mail.

Here are support's contact informations:

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

Also, @Alexandru_BD and @Mike_BD (they both work at Bitdefender) can take a look here and help you, because only Bitdefender staff can have access to your Bitdefender account, payments and license.

Regards.

TKR

Thanks. I'll try the phone numbers now

It's a brand new account we just created as part of the setup so I doubt there's much to see on the account, to be honest.

Do we have to have a separate paid subscription to use the basic BOX features?

TKR

Thanks. I called support and they said this is a known high priority issue, affecting new (unregistered) devices, and they're working on it.

Hoping to hear back soon.

Also learned that you need a subscription but it comes with a one year subscription as a new device.

In case anyone else is wondering.

Flexx

https://community.bitdefender.com/en/discussion/comment/311883#Comment_311883

Yes, Bitdefender BOX is totally subscription based.

Regards