vpn

jimstr

why do I have to turn vpn off before I can use my ring door bell camera, or open my garage door remotely.

Alexandru_BD

Hello @jimstr,

Additional details would be required for a more efficient diagnosis. Kindly get in touch with the Technical Support Teams and provide our engineers with the following information required for in-depth troubleshooting:

What is the OS on which the vpn is running?

Does the problem occur on a specific location or all locations?

Are you using standalone VPN or VPN in BMS ?

Does the problem occur only on mobile data or only on wifi or present on both? Preferably try multiple networks.

What is the App version? What is the VPN Server IP - displayed in the VPN interface?

You can reach our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Best regards