Apps not installed

Lojong · 2022-06-29T15:49:04+00:00

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Hi All

My laptop and BD operating normally together, scans and VPN notifications etc. However, 'My Devices' page shows 'AT Risk' for my laptop>>

Apps installed on this device

0 out of 3 available apps are installed on this device.

Protection for Windows

Bitdefender Protection

NOT INSTALLED

VPN

Bitdefender VPN

NOT INSTALLED

Parental Control

Bitdefender Parental Control

NOT INSTALLED

That being the case how is my laptop being scanned by BD and VPN notifications are received?

Any assistance welcomed

Robert

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Accepted answers

Flexx

https://community.bitdefender.com/en/discussion/92397/apps-not-installed

Kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.

Regards

All comments

Flexx

https://community.bitdefender.com/en/discussion/92397/apps-not-installed

Regards

Gjoksi

Hello.

First, log out from your Bitdefender Central account.

Next, on all Windows devices with Bitdefender installed, open the Bitdefender program and do this:

In the next dialog boxes enter your e-mail and password that you used for your Bitdefender account and subscription and click on "Sign in".

You are done.

(The next step is only for all Android devices with Bitdefender Mobile Security installed)

In Bitdefender Mobile Security, click on the "More" menu and on the top of the dialog box, click on your account name, then click on "Log out of your account".

In the next dialog boxes enter your e-mail and password that you used for your Bitdefender account and subscription and click on "Sign in".

You are done.

Wait a few seconds and sign in back to your Bitdefender Central account.

Now, in Bitdefender Central, you will have displayed the correct number of protected devices with the correct Bitdefender product installed on each device and you will not get any "At Risk" messages.

If that didn't help, try uninstall/reinstall the Bitdefender products on both Windows, by using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

and Android.

Finally, if that also didn't help, you should contact Bitdefender Consumer Support:

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

because ONLY THEY can have access to your Bitdefender Central account and your activation code.

@Alexandru_BD and @Mike_BD Please, take a look here.

Regards.