The last few weeks, while having my Bitdefender VPN on, it keeps getting kicked off. Any idea why?

Question

Alexandru_BD · Answer

Hello @haldaniels, @dj19677 and welcome to the Community!

For functionality issues while the VPN is connected, it is important to know whether the problem occurs on a specific location or on all locations.

The IP of the affected server is also mandatory for troubleshooting and the app version as well. The Support representatives will ask whether the problem occurs only on mobile data or only on wifi or present on both. It is also recommended to try multiple networks in such scenarios.

As a general rule, for connectivity issues, please always have the following information available, when contacting our Support Teams:

* the e-mail address associated with the Central account
* the VPN Server IP - displayed in the VPN interface

Best regards

dj19677 · Answer

I have the same issue and those fixes in the article didn't work.

Scott · Answer

Hi @haldaniels

Regarding this issue, the only thing I have to offer is this article. Otherwise @Alexandru_BD may have an idea as far as what the problem may be. He is off for the weekend but will be in on Monday.

https://www.bitdefender.com/consumer/support/answer/11311/

If you needed help sooner, you could contact Consumer support shown at the bottom of the webpage and start a Chat (they are very quick and responsive), and go from there.

https://www.bitdefender.com/consumer/support/

Kind regards,

Scott