The last few weeks, while having my Bitdefender VPN on, it keeps getting kicked off. Any idea why?

haldaniels

Gjoksi

Hello.

@Scott uses the premium version of the Bitdefender VPN program and i'm sure he can help you with the issue.

Regards.

Scott

Hi @haldaniels

Regarding this issue, the only thing I have to offer is this article. Otherwise @Alexandru_BD may have an idea as far as what the problem may be. He is off for the weekend but will be in on Monday.

https://www.bitdefender.com/consumer/support/answer/11311/

If you needed help sooner, you could contact Consumer support shown at the bottom of the webpage and start a Chat (they are very quick and responsive), and go from there.

https://www.bitdefender.com/consumer/support/

Kind regards,

Scott

dj19677

I have the same issue and those fixes in the article didn't work.

Gjoksi

@haldaniels @dj19677

Hello.

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a connectivity log file, by following these steps:

https://www.bitdefender.com/consumer/support/answer/9689/

Next, contact Bitdefender Consumer Support by e-mail:

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

Alexandru_BD

Hello @haldaniels, @dj19677 and welcome to the Community!

For functionality issues while the VPN is connected, it is important to know whether the problem occurs on a specific location or on all locations.

The IP of the affected server is also mandatory for troubleshooting and the app version as well. The Support representatives will ask whether the problem occurs only on mobile data or only on wifi or present on both. It is also recommended to try multiple networks in such scenarios.

As a general rule, for connectivity issues, please always have the following information available, when contacting our Support Teams:

• the e-mail address associated with the Central account
• the VPN Server IP - displayed in the VPN interface

Best regards