accessing prescription software through my electronic medical records software

gmart65

Hello,

I have been using Bitdefender VPN for about a year and all had been going well, but now I am not able to access the ability to write an electronic prescription which I normally am able to send on patients through their electronic medical record. Does anyone have advice?

Gjoksi

Hello.

First, take screenshot(s) of the issue,

create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and

create a connectivity log file, by following these steps:

https://www.bitdefender.com/consumer/support/answer/9689/

Next, contact Bitdefender Consumer Support by e-mail:

https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

Regards.

Alexandru_BD

Hello @gmart65,

Are you using an application to write the electronic prescriptions? Have you made any recent changes on your device? To determine whether the problem lies within the VPN, temporarily disconnect from Bitdefender VPN and then try again. To disconnect Bitdefender VPN, simply press the power button on the VPN interface. If you still can’t get your software to work without Bitdefender VPN, the issue lies somewhere else. If the app functionality resumes after turning the VPN off, then you know for sure it’s the VPN that is causing the issue.

The second thing you should do is to change the server location from the list of available locations and try again using different servers.

Let us know how it goes and we'll further advise on next steps.

Regards